Technology Analyst / Federal Reserve Board
Nov 2013 - Current
Drive improved productivity in the division by analyzing employees’ information needs and then conceptualizing and developing solutions to meet those needs. Lead efforts to create and maintain automated information systems, all of which contribute to efficiency and collaboration in daily operations.
Information Systems Analyst / KForce Government Solutions
Aug 2011 - Nov 2013
Federal Reserve Board / Division of Banking Supervision
Played a key role in implementing, maintaining, and supporting automated distributed processing systems and their components, which increased staff’s ability to complete tasks quickly and accurately. Expertly handled all hardware and software support-related issues, demonstrating communication and problem-solving skills across all levels of an organization. Achieved record-breaking honors as one of the first contractors to receive a division Award of Excellence.
Network Support Specialist / QIAGEN Shared Services
2010 - 2011
Successfully provided Level 1 and Level 2 help desk support to users in various locations. Answered phone calls and emails from users, determined user issues, and provided support over the phone, in person, or via email. Installed and supported desktop hardware, software, and network components. Ensured complete integration of new hardware and software solutions and new technology and led training programs for new end-users.
Technical Services Specialist / McDermott Will & Emery, LLC
2006 - 2010
Championed efficient maintenance and support of network computer systems and wireless resources for 300+ employees. Led critical help desk operations, analyzed root case issues, resolved laptop and desktop hardware issues, and installed Windows XP operating systems, user applications, and software plug-ins to maintain system operations. Collaborated with and managed SLAs for vendors and third-party firms. Analyzed and resolved hardware issues regarding Dell OptiPlex desktops, Lenovo ThinkPad laptops, BlackBerry handheld devices, iPhones, and HP LaserJet printers.